Services - Share Registry

1. Shareholder services...

   		Verification of member instructions.
   		Maintenance of members’ records involving changes of addresses and dividend mandates.
   		Counter customer queries, shareholder correspondence and dealing with general queries and complaints.
   		Verification of share certificates presented by stockbrokers, prior to dealing at the Nairobi Stock Exchange.
   		Handling all issues involving shareholders, including processing of mail.
   		Comprises of the call center, correspondence center, reference center, broker liaison, query resolution to ensure efficient and effective attention to all shareholder enquiries

   
   
2. Registration of share transfers...

   		Handling of registration of shares dealt at the Nairobi Stock Exchange, including inputting of instructions,
   		Printing of Certificates, issuance of duplicate/balance certificates and handling of letters of hold.
   		Maintenance of broker instructions
   		Filing of annual returns
   		Liaising with NSE in all matters involving share trades

   
   
3. Dividend distribution...

   	Management of dividends from processing, funding, preparation of cheques, reconciliations to maintenance of unclaimed dividend records involving;
   		Calculation and payment of dividends
   		Issuance of replacement cheques
   		Payment of withholding tax

   
   
4. Register Maintenance Service...

   		Keeping the share registers of listed companies and ensuring the information on them is correct
   		Updating share registers with any changes requested by shareholders including changes of address, deceased estate notings etc.

   
   
5. Administration of AGM/EGM...

   Involves distribution of annual reports and notice of meetings, receiving and compiling proxy form information, managing attendance register, and conducting polls if needed

   
   
6. Corporate Actions...

   Initial Public Offers, Rights Issues, Share Splits, Schemes of Arrangement, Bonus Issues etc.

7. Management of Share Option Schemes and Share Participation Trusts...

   C&R has developed a generic system that can easily customized to the specifics of each share participation scheme regardless of whether the company is listed or not. By outsourcing this function to C&R, the issue of confidentiality is dealt with. The Company Secretary is freed from cumbersome processes and complex calculations of allotments