Clientelle

Our clients come from many different industry sectors and many through referral. We believe this is a testimony to the quality of our work . To illustrate the strength and breadth of our client base, set out is a selection of some;

 

What is BPO?....

Business process outsourcing is broadly defined as the delegation of certain business process activities to an external service provider who in turn owns, manages and controls the process based on mutually defined and measurable performance criteria.Business process outsourcing has become an essential part of any organisation, looking to improve customer service, and ultimately, profits. Most of the times BPOs are invisible, since they are always behind the scene, but play a vital role in promoting the brand or overall image of a company.

 

It is estimated that 35% of global conglomerates are employing outsourcing service providers as this enables them to concentrate on their core functions and grow their businesses. As the world moves towards an all embracing global village, corporates need to survive increased competition, keep abreast of new technologies, correctly and cost effectively manage labour issues, and seek new methods to do business effectively so as to achieve targeted business goals. Global conglomerates are realising that a key strategy the leads to survival and development is to concentrate on activities that add the most value and outsource all non-core functions.

Core BPO Services

  1. Document Management services - Turning Paper into Pixels

C&R provides premier data entry outsourcing and document management services, offering a convenient, singular solution for your forms processing requirements and back-office operations, while significantly reducing the need for in-house processing personnel, equipment and their associated costs. Skilled, highly trained C&R back office staff provide professional back office outsourcing services specializing in forms processing and management of information, complex database and documents. C&R is a cost-effective and operationally efficient data entry outsourcing partner for any business with data handling and management requirements. From application forms, credit applications, surveys, response cards — any device or mechanism for the transfer of information — C&R has the people and technologies to provide a world of back office solutions for you.

     
  2. Data security

Data collection services are performed in accordance with international standards of quality assurance and security. Processed data is formatted and securely transmitted according to client specifications. Systematic financial data archiving and backups ensure uncompromised integrity of your data, while com-prehensive disaster contingencies provide uninterrupted service under the most extenuating circumstances.

    • Key entry
    • Accurate data extraction
    • Data formatting and transmission to your specifications
     
 

3. Paperwork forms processing for virtually any industry.
C&R brings together highly skilled programmers, operators, along with advanced systems to handle your form data processing reliably and economically, while producing consistently superior results. After unpacking and/or envelope extraction and document sorting, batching and tracking number assignment, forms are processed.

     
 

4. Electronic Payments Processing,Distribution and Reconciliations
EFTs and document distribution for issuers, registrars, banks, healthcare payers and third-party administrators, C&R is a provider of electronic funds transfers (EFTs), and both paper and electronic-based payment distribution. C&R’s Payment Management services provide a single-source partner for your payment management needs. These solutions offer cost savings and improved efficiencies for paper and electronic-based payment and remittance documents, as well as the capability to drive provider adoption in the realm of electronic payment and remittance. We further facilitate the distribution of cheques as well as electronic remittance advices (ERAs).

     
 

5. Personalized Printing
C&R has the ability to extract data from any operating system and print it as per the client’s specification. Items that we generally print include debtors invoices and statements, personalized forms, dividend/creditors cheques and address labels. Long run users of cheques such as government organisations, large corporations, share registrars and insurance firms have in the past purchased pre-signed cheques and personalised the cheques on their own premises. The cheques were then manually checked and mailed.

Many organisations that undertake cheque payments now outsource this service. In this respect, C&R offers personalised printing plus specialist finishing, folding, inserting and verifying services. The entire project is undertaken on their secure premises from the initial printing of the base stock to mailing. Data is received from customers in virtually any electronic format into a secure receipt folder. Custom programme scripts are written in-house to suit the end-users individual requirements for the variable printing of business documents with a particular emphasis on security forms and cheques.

Audit trails are produced at the time of printing and fulfilment and can be sent to the customer for verification before mailing if required. The total service includes business forms and cheques, envelopes, computer processing and printing PLUS collating, folding, inserting and mailing.

     
 

6. Bulk Mail Packing, Sorting and Mailing Services
We have noticed that companies engage and pay contract workers to pack month end invoices, statements or other circulars to their stakeholders. C&R has capacity for high-volume, bulk mail sorting and provides the service at competitive rates as and when such service is require

 

Let C & R help you make the move to a virtual back office.

C&R offers client-mail receiving and mail processing services at our facilities. With a comprehensive array of processing, data handling and management, C&R significantly reduces our clients’ back-office overhead expenses and enhances efficiency of document organization, storage and retrieval of bulk mail. After these intake procedures, mailroom documents are processed according to client specifications, whether it’s document scan/index or any number of other services offered by C&R to support your mailroom and back-office operations.

     
 

7. Document Management Service.
C&R Document Management Services helps companies convert stacks of paper records into electronic files that are convenient and readily accessible. Our indexing system allows you to store, sort and retrieve imaged records immediately — right from your very desktop. Documents can be viewed and printed from your PC, eliminating the labour of filing, storing and photocopying.

    • Eliminate misfiled or lost documents
    • Respond immediately to requests for documents
    • Reduce document storage space
    • Reduce disaster risks
    • Specify various levels of document and user security
    • Document version tracking
C&R’s electronic document archiving increases retrieval efficiency, eliminates document loss, and reduces storage requirements and expense.
     

 

8. Back Office Management
C&R employs processing controls and stringent security systems to protect your data. Data security protocols include not only documents and records, but our personnel as well. Our commitment to meeting and exceeding your security requirements makes C&R support services an integral part of your total-value solution. Critical data management service features of our security procedures include:

a. Document log-in
Paper documents received at our processing center are logged in and assigned a production tracking number. Documents are counted and put in production batches, with each assigned a production tracking number.

b. Daily data backup solutions
C&R performs a two-level backup on all data in our facility. First level data backup is written to a server; second-level data backup is written on a tape cartridge and stored in a secure location under management control.

c. Comprehensive security and redundancy
We maintain the most stringent standards of data and document security. All database application software files are backed up off-site. C&R data processing facilities are equipped with on-site, backup power plants to protect data in the event of an interruption in the normal power supply.

d. Employee screening
C&R employees undergo thorough security and background checks to ensure proper handling of sensitive information. All
C&R employees must sign employment agreements, including Confidentiality of Information.

e. Client-specific security standards
C&R’s support team will work with your IT staff to engineer a solution tailored to your specifications.

 

Why Outsource

Business process outsourcing has become the trend among some of the largest and modern corporates the world over. The employment of this managerial tool has intensified over the last ten years namely due to the realisation that;

 

structure and size is no longer a competitive advantage and compact, responsive niche competitors are able to change policies and cost structures overnight
Investors are demanding a focused management that delivers
Significant operating and financial performance improvements are critical for success and long term survival
Supplies of technical specialists are reasonably plentiful, thus employing them internally is unnecessary for their availability
Cutting edge technology and knowledge are now recognised as competitive weapons, but are expensive to acquire and successful results are often elusive when implemented internally

Benefits

Companies have also realised that business process outsourcing is the way to go for the following reasons;

Costs Management
Outsourcing internal functions results in the reduction and effective control of operating costs. The company signs specified service provision contracts with future fees determined. Outsourcing is an effective way of streamlining activities
Focus
Where non-core but essential services have been outsourced to an external party, efforts and energy is concentrated to the core activity
Resource Allocation and Utilisation
Outsourcing allows a company to utilise resources that the company may not be able to afford on its own. It also frees up resources to be utilised for the company’s core functions.
Improved Internal Competencies
Outsourcing results in improved internal competencies. All the company does is to give the service provider targets to be met as contract terms.
Risk Management
A company that outsources some of its internal essential functions manages risk associated with such functions better. The detachment from the function enables the company to enhance supervision better and to transfer risk to the service provider
Quick Contacts
Quick Links
Mailing List
Downloads
Custody and Registrars Services Ltd
6th Floor, North Wing, Bruce House,
Standard Street, P O Box 8484-00100 GPO, Nairobi, Kenya

Pilot line : (+254) 20-2230518
Fax: (+254) 20 2211773
GSM: (+254) 726 971599/737 095 124
Email: crs@crsltd.co.ke
Website: www.crsltd.co.ke

Central Bank Of Kenya
Capital Markets Authority
Nairobi Stock Exchange
Business Daily
You can now remain abreast with all the latest updates at C&R . Just enter your Name & E-mail and we will do the rest.
 
Full Name
 
E-mail Address
 
 
 
Copyright (c) Custody & Registrars Services- C&R 2009. All rights reserved